Help Center
Account related

Click on register on the navigation bar. You will land on the page for signup page. You would be able to register with SeoulRx by your mobile number or email address.

While login, you will have the option to find the forgot my ID & password link below the password field. You can log in with your mobile number, where we will send you OTP (One Time Password) as the SMS on your mobile number. You can easily log in with your mobile number.

Yes, A foreigner residing in India can register on SeoulRx, unless having a mobile number and valid payment mode in India.

Log in to your account on SeoulRx. Click on “My Account” on the top menu on the upper right side. You will land on the My Account dashboard page. You can find the vertical tab menu. At the vertical tab, you will find the “Profile” tab. Click on the profile tab. But don’t forget to click the update button at last.

 If you want to delete your account on SeoulRx, you can email us for deletion of your account at support@seoulrx.in

Yes, you can. But you have to follow the same process as before while you registered for the first time with us.

No, you can’t. Our membership is free. There is numerous benefit of registering with SeoulRx. You will get updates regarding discounts, offers, and blogs updates.

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Product related

Out of stock means that currently the product is not available in the SeoulRx India warehouse. However, you can use ‘Notify Me’ tab on the product page to get notification once the product is back in stock.

In case you see a price difference for the same product it is possible that a new stock has been provided by the brand which is at a different price than the previous stock. Additionally, it is possible that brand may have provided an offer on their new stock leading to a price difference.

Yes, you can club products from multiple brands to be delivered together.

No, you do not as you can place an order as a guest, by just providing your email address or phone number for correspondence.

However, we highly recommend that you do create a SeoulRx India account as you will be able to rate and review products, accumulate.

Yes, you can leave items in your shopping bag, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may get sold out or the offer on the product may expire from the time you added it to your shopping bag.

Authenticity and Genuineness

We at SeoulRx India are fully dedicated to our customers satisfaction. Rest assured that SeoulRx India products are genuine and authentic. We do not accept any grey market products. We only buy our inventory from the SeoulRx Korea (Which is head office of SeoulRx India).

No, SeoulRx India have no physical stores. We only sell our products via online eCommerce platform.

We only sell our freshest products, the remaining 5% of our stock is sourced from the brand as soon you place your order.

We are a retailer and not the manufacturer of the products sold on our website. We guarantee you genuine products by sourcing all items directly from brands and authorized distributors or resellers of the products but cannot undertake the responsibility for the claims on warranty and benefits made by the manufacturer.

We at SeoulRx India maintain a very high level of quality control and till date, we have received minimal complaints about the quality of our packaging. Furthermore, less than 0.5% of our products we ship in a year are returned to us as damaged. To ensure your products remain undamaged during the shipping process, we package our products in boxes, which are covered in plastic layers. Each individual product is then packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.

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