If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support@seoulrx.in or call us on 9937466177.
In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
Once the product is delivered successfully, we won’t be refunding you the amount. So, Kindly place your order carefully. When you place your order, we are going to acknowledge that it is your final decision for placing your order.
Here are the conditions when we offer exchange for the product for you:
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- If the product is lost by our delivery agent, then we would resend you the product of same purchase value.
- If the product you received is in the bad or damaged condition, we would replace the same product and resend it to you.
- If received the wrong product.